FAQ

BSeated Global FAQ

See below for our most frequently asked questions. If you can’t find an answer to your question please ad a comment or get in contact with us and we’ll be more than happy to answer your questions.

General Information:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Ordering Information:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Delivery Information:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

After Sales Information:

 

 

 

 

 

 

 

 

 

 

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General Information:

Q: What are your working hours?

A: We are open from 9:00 am to 5:00 pm, Monday to Friday.

 

Q: What clients have you supplied to?

A: We have supplied commercial furniture to a wide range of clients including cafes, restaurants, bars, pubs, clubs, hotels, airports, stadiums, function rooms, exhibition centres, schools, churches, resorts, medical centres, retirement villages and even a cinema. You can view a selection of the projects we have worked on in our “Projects” section.

 

Q: How long has BSeated global been in business for?

A: We have been in business for more than 35 years and enjoyed a renowned reputation in the industry for our high standard of quality and outstanding customer service.

 

Q: Can I view your products in person?

A: Of course you can. A lot of our products are displayed in our showroom based in Revesby, NSW. Please contact us in advance by phone or via email to make an appointment if you wish to visit. However if you would like to view a sample of a particular item before the bulk purchase, please consult our sales team.

 

Q: Is everything on your website in your showroom as well?

A: Due to the vastness of our range and limited space, not all items are on display in our showroom.

 

Q: Do you show all your products on your website?

A: We display many of our most popular products on the website but we also have many products available that are not on the site. As we find new products we will add to our “New Arrivals” section so keep checking there. If you have something in mind but can’t find it on the site please contact us and we can help source the product for you.

 

Q: Can BSeated global match a competitor’s price or beat it?

A: We are confident to say that our pricing is very competitive in the market and welcome you to challenge us to beat a lower price you have seen elsewhere on the same product.

 

Q: Who can buy from BSeated global?

A: We primarily sell to commercial customers due to the quantities required to manufacture but if you need a small number of chairs, and we have them in stock we would be more than happy to sell them to you.

 

Q: Can I custom order furniture?

A: Yes. A large proportion of our products are customizable. Depending on the product you can customise almost any element of the design. You can choose the colour, the type of fabric, the finish, the frame shape. This list is endless. Get in touch with one of our sales representatives and they will be more than happy to talk you through the possibilities.

 

Q: Can you create my own design of furniture?

A: We have been known to help interior designers and furniture designers realize their ideas. If you could provide your 3D drawings or simply an idea, or hand drawing we can bring your vision to life . Our product development team can work with you to create your own designs.

Ordering Information:

Q: How can I place an order?

A: If you are interested in ordering a product please add it to your online enquiry list, fill out your details and submit your enquiry. Your enquiry will be sent to us and one of our sales representatives will be in touch within 24 hours to provide a quotation. Once you have decided to proceed, we will then issue an invoice for your order.

We have recently made some of our products available to be purchased directly through the website. Just add them to your shopping cart, enter your payment details at the checkout and submit your order.

Alternatively you can call us on +61 2 9796 7400 to speak to one of sales representatives or visit our showroom which is located at 7/22 Mavis Street, Revesby, NSW 2212 to speak to them in person.

 

Q: What payment methods are accepted?

A: We accept all major credit cards. We can also accept payment via PayPal or a bank transfer.

 

Q: Why do you show prices for some and not others?

A: Many of our products are tailor made and as such have many options which affect the price. If you are interested in a product and want to know the price, please submit an enquiry and one of our sales representatives will get back to you to take down your requirements.The products we do display prices for are products that we have in stock at our warehouse in sydney. These can’t be customised and are sold as described on the site.

 

Q: How can I obtain pricing information?

A: First select your desired products in our range, on the product page click “Add to Enquiry List” next to the product image. When you finish selecting the products you are interested in, click “View My Enquiry List” on the top of the page.  On the enquiry submission page, specify on your quantity and update enquiry list, fill out your details in below form and submit. Our sales representatives will contact you right away with the information you need.

 

Q: What happens after I submit my enquiry?

A: Your enquiry will be sent to us and one of our sales representatives will be in touch with you within 24 hours to answer your questions and provide a quotation. Once you have decided to proceed, we will then issue an invoice for your order. For products specially manufactured to customer specifications or any products modified to customer specifications require a deposit of 50% of the value of the goods and cannot be cancelled.

 

Q: What happens after I place an order online?

A: Your order will be sent to us and one of our sales representatives will be in touch with you within 24 hours to confirm the order and delivery requirements. For regular stock items your order will generally be dispatched within 2 working days of payment confirmation. After dispatch, shipping time to most capital cities takes 3-4 business days.

 

Q: Is everything in stock at the time of order?

A: Not every item is ready in stock for order. Products that can be purchased online through the site will be in stock at our Sydney warehouse. For bespoke products, please consult our sales representatives before order placement to check stock availability.

Delivery Information:

Q: How long are delivery times?

A: For items available in stock, delivery time is within a week. Most bespoke orders can be delivered within 12 weeks of order placement; however we have the flexibility to produce to shorter time frames on occasion.

 

Q: Can I pick up my order?

A: If you would like to collect your order instead of having it shipped directly to you, items can be picked up from our warehouse in Revesby, NSW. Full payment is required prior to collection and you will be advised when your goods are ready to collect.  If you choose this option, please contact us first before coming into the showroom to confirm we have it available.

 

Q: How are my items delivered?

A: We carefully choose the delivery service that is best to ensure that your order is delivered in premium condition. Orders are shipped from our supply warehouse via parcel or by truck.

 

Q: Where do you ship to?

A: We ship to all locations across Australia. International deliveries can be arranged but please speak to one of sales representatives in advance.

 

Q: Do I have to pay for delivery?

A: Yes. Delivery costs are charged additionally to your order.

 

Q: How much is delivery?

A: Delivery cost is highly dependent on quantity of your order and your location. If placing your order online you can calculate the shipping costs using shipping calculator at the checkout. For other products please speak to one of our sales representatives and they will be able to provide you with an estimate.

 

Q: When will my order be dispatched?

A: For regular stock items your order will generally be dispatched within 2 working days of payment confirmation. For custom items we arrange production immediately after confirmation of your deposit; when your order has arrived in our warehouse, we will despatch within 2 days of your balance payment.

 

Q: What happens if I miss the delivery?

A: We have worked with our delivery companies for many a year and will ensure the courier delivers only on working days or, if you need, contact you before delivery. Please be assured.

 

Q: Can I specify a delivery time?

A: Yes you can. If you have a special request on delivery date, please let us know before hand and we will request a special time window for your delivery.

 

Q: Do you deliver upstairs?

A: Delivery will be kerbside, that is, to your front door only. For heavy or bulky items you may need help to carry the furniture inside. It is your responsibility to check that your furniture will fit inside. For special delivery needs please contact us for a quotation additional fees will apply.

 

Q: Are my Products Assembled?

A: All our products are generally knockdown.  Table Bases  and Table tops are flat packed. If assembly is required we charge $10 per item and this will effect the freight cost to you.

 

Q: How can I track my order?

A: If you want to track your order you can request a consignment number which you can use to track with the delivery company. Please call 1300 727 637 to request this.

After Sales Information:

Q: Can I return my order if I change my mind?

A: Please contact us first if you think you need to make a return. We may be able to take care of the issue without you having to make a return. If you contact us first and you do need to make a return make sure you put the item back into the original box and packaging. Shipping and return costs are non-refundable. A restocking fee of 30 % will apply.

 

Q: Do your products come with a warranty?

A: Yes, the majority of our products come with a warranty ranging between one and 15 years.

 

Q: Can I void my warranty?

A: B Seated Global will warrant products that receive normal wear and tear.  If there is a fault due to Misuse BSeated global will not be able to extend the products warranty.

 

 

Filed under: FAQ